Refund & Return Policy
Lucky Grooming’s Refund Policy
If for any reason you are not thoroughly satisfied with your purchase, you can return the Lucky Grooming product(s) in all the original packaging within the first 30 days of the date of purchase for a full 100% refund.
Lucky Grooming’s Damaged Goods Return Policy
If you receive damaged product in the mail, such as a leaky or broken bottle, we apologize. Please email us at firstname.lastname@example.org and ship your damaged product back to us and we will send out a replacement product to you immediately. A replacement product will typically ship within 24 hours of receiving your email.
Lucky Grooming’s Incorrect Order Return Policy
If you receive the wrong product(s), please send us an email at email@example.com and then mail the incorrect order back to us. As soon as we receive your email, we will ship you the correct product.
How to Return Lucky Grooming Products:
If for any reason you need to send your Lucky Grooming product back, please follow the instructions below...
Step 1: Verify that your product has not surpassed the maximum 30-day purchase date return policy. If it’s been over 30 days since you purchased the product, we are sorry but we can’t allow you to return it for a refund.
Step 2: Email Lucky Grooming at firstname.lastname@example.org, and update us on your reason for sending back your product(s). Be sure to include a photo if your product was damaged.
Step 3: Place product in its original packaging.
Step 4: Mail to 444 East Roosevelt Rd, Suite 256, Lombard, IL 60148.
Step 5: We will refund your purchase OR send you a new product based on the issue you had with your original product.